Customer Service

  • COMPANY POLICY

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    We strive to produce the highest quality service and finest product for our customers. If there is anything at all that is not up to your satisfaction, please call us or contact us and we would be happy to assist you. Our #1 concern is your happiness with our services and merchandise.

  • RETURNS & REFUNDS

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    If you wish to return a purchase made in our store, please contact us. We would be more than happy to accommodate you.

  • TERMS & CONDITIONS

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    By accessing any area of fabrifinejewelry.com, the user acknowledges this notice, and agrees to the terms and conditions. The material contained on fabrifinejewelry.com, including all portions of the Web Site, content, site design, text, graphics, and the selection and arrangement thereof are Copyright © ALL RIGHTS RESERVED.

  • Fabri offers 12 Months Interest Free Financing through Alaska USA Extra Credit. No minimum payment required during the 12 month promotional period. How does Extra Credit work? It’s easy.
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    • The application is sent to Alaska USA for a quick credit decision
    • Upon approval and initial purchase, receive an embossed Extra Credit card. This card is a revolving line of credit that can be used for additional purchases at Fabri up to your available credit.
    • An Extra Credit statement is sent monthly indicating all charges and payments
    • Extra Credit offers flexible same-as-cash plans that make financing your purchase easy! This means no interest if paid in full during the same-as-cash period. For interest accruing plans, interest will be charged to your account form the purchase date if the purchase balance is not paid in full within the specified same-as-cash time frame of six months or longer.

    Click on the icon below to access the application.
    Apply Now

    LAYAWAY – 6 MONTHS INTEREST FREE LAYAWAY
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    Fabri also offers interest free layaway. Find your special jewelry and place your selection on out 6 month interest free layaway. A 20% deposit is required with 5 equal monthly payments. Everyone qualifies!

    For more details about our financing or layaway options please consult with any of our helpful sales associate.

  • WHAT SHOULD I BE CONSIDERING WHEN PURCHASING AN ENGAGEMENT RING?
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    First, determine your budget. One general rule of thumb when buying a diamond engagement ring is “two months salary.” This is just a guideline, it’s not carved in stone and your first consideration should be what you can comfortably afford.

    Deciding on carat size is really about striking a balance between size and quality. If she prefers larger jewelry items, and you are working within a budget, you can still find a larger diamond of excellent quality by selecting one which is graded slightly lower in terms of color and clarity.

    Remember that slender fingers make small diamonds look bigger. If she has small fingers, a 1-carat diamond will look proportionately large — and an even larger stone may appear stunningly big!

    Think about what sort of setting will hold the diamond. You’ll have to be sure that the setting you choose is made to fit the carat weight of your diamond.

    Learn about the 4 C’s of Diamonds before you begin shopping.

    WHAT IS A LOOSE DIAMOND GRADING REPORT?
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    A grading report is a “blueprint” of a diamond; it tells you the diamond’s exact measurements and weight, as well as the details of its cut and quality. It precisely points out all the individual characteristics of the stone. Grading Reports also serve as proof of the diamond’s identity and value. A certificate is not the same thing as an appraisal.

    A grading report describes the quality of a diamond, but it does not place a monetary value on the gem. An appraisal places a monetary value on your diamond, but does not certify the quality of the diamond.

    Shopping for diamonds with grading reports allows you to make an informed choice about your selections, and to comparison shop. You can compare one diamond with a particular weight and quality with other diamonds of similar weight and quality to determine which the better value is.

    If a jewelry store offers to sell you a loose diamond without a grading reports, keep in mind that it means you are buying the diamond based only on the salesperson’s claim about its quality, and that a trained gemologist, may disagree with the salesperson’s assessment.

  • This privacy notice discloses the privacy practices for fabrifinejewelry.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
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    • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
    • What choices are available to you regarding the use of your data.
    • The security procedures in place to protect the misuse of your information.
    • How you can correct any inaccuracies in the information.

    INFORMATION COLLECTION, USE, & SHARING
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    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    YOUR ACCESS TO & CONTROL OVER INFORMATION
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    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

    • See what data we have about you, if any.
    • Change/correct any data we have about you.
    • The security procedures in place to protect the misuse of your information.
    • Express any concern you have about our use of your data.

    SECURITY
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    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.